Refund and Returns Policy

REFUND POLICY

Here at Happy Feet, we do everything we can to make sure that you can shop with complete confidence. Not only do we ensure that all our products are of the highest possible quality, but we also take pride in providing detailed information on every product in our online store.

If you are still not satisfied with the product you have received, you may return it within 14 days of purchase at your expense, for any reason, for a full refund.

If for some reason the product we deliver to you is damaged, defective or does not match what you ordered, we will collect and refund or replace it at no cost to you. However, please note that all returns are subject to the following conditions:
• You notify us of the problem within 7 days of delivery
• The item is in intact (other than initial damage) and in its original packaging.

To notify us of an issue, please contact us by phone on +27 (0)12 554 2389 or via email on 2hipknees@gmail.com and we will arrange a replacement.

You may also return your product for a full store credit or cash refund if you do not want the product for any reason within 14 days of purchase, but you will have to cover the cost of return postage yourself. Returns are eligible provided that:
• You notify us of the return within 14 days of purchase
• The products are in their original packaging and in a re-sellable condition,
• Any product purchased has not been opened.

Please notify us at 2hipknees@gmail.com of the return, and we will provide details of how you can send us the product.

Returns will be refunded as store credit or as cash, paid back into the payment method that was used to pay for the order.

Please note that if you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.